Lean development: From the perspective of a content designer

What Ash Maurya’s lean canvas means for me as a content designer: Instead of focusing on methods or techniques, win users and learn during the process.

We’ve had Ash Maurya for a training session at Liip. He’s the founder of leanstack and created the Lean Canvas. He’s known for approaching product development radically different: no to waterfall, no to agile over to continuous development. As a content strategist and ux writer, I am not directly involved in product development. However, his framework will greatly affect my mindset and the way I work. Here are my learnings — may they inspire your work as well.

Note: The following is my understanding of the principles Ash Maurya teaches. They don’t necessarily reflect Ash’s perspective.

MINDSET HACK #1: Winning users is our priority

Instead of focusing on fancy branding, the biggest sign tells the users what they can expect: delicious food. Chi’lantro is a restaurant based in Austin, TX.
Instead of focusing on fancy branding, the biggest sign tells the users what they can expect: delicious food. Chi’lantro is a restaurant based in Austin, TX.
Instead of focusing on fancy branding, the biggest sign tells the users what they can expect: delicious food. Chi’lantro is a restaurant based in Austin, TX.

Ash offers a great example for this value focused approach: The picture above shows a food truck. The logo and company name is minuscule small. What’s in big and bold letters is what the truck offers. That’s all a first-time customer wants to know. Radically focus on what you have to offer and win active users. This is how you can prove quickly if anybody is interested.

MINDSET HACK #2: The process is the product

“When there is lots of uncertainty, you need dynamic models, not a static plan.”
– Ash Maurya

However, from a content strategist perspective, I’d add that while being incredibly flexible in adapting to the outside world’s needs, staying true to our mission plays an important role as well. Let’s say we’re a bank, and we’re building a community of young investors. Of course, it would be interesting to discuss cars in this group of like-minded people. But knowing our core — modern banking — we won’t take up on this topic.* However, when a new digital currency emerges, we will immediately talk about as it’s what our users want but also fits our mission.

I asked my team-mates to give me feedback to this article. Thomas added an interesting point here: you should talk about such things, but in small doses, to increase your authenticity and strengthen the emotional ties with your clients. And Thomas has a point. However, I guess you get what I want to say about keeping your course.

MINDSET HACK #3: Tackle the riskiest assumptions first

For me, as a writer, this means to go create stuff, even if not perfect and then go from there. Especially in writing, sometimes every word counts. A single word can make a difference whether users abandon a shopping experience or go all the way and buy. So as writers, we’re trained to get it perfect. Actual money depends on it. However, before getting lost in details, I learned from Ash, that there is lots to be said about just creating content and then go from there. Continuous growth is how Ash calls this approach. First get it done and out, and then get it right. And possibly do some testing in between.

MINDSET HACK #4: Distinguish between a single feature or a complex product

I’ve skipped Ash’s main teaching, the Lean Canvas in this post and focused on what’s relevant to me and my work. That doesn’t pay justice to his school of thought but will bring me forward. And isn’t that exactly what he teaches?

Thanks to Jonathan, Thomas and Sara for feedback and Ash for the images and of course, the insights. This article wouldn’t be possible without you! And thank you to my agency Liip where this article was first published.

My words make the internet a better place. And I build teams that do the same.